1. The full amount for the hiring of items listed on the invoice must be paid before or on the day prior to collection, if an EFT is made, or cash upon collection. Unfortunately we do not have credit card facilities.

2. Items booked in advance may be collected two days prior to the day of the function. Last minute bookings still need to be prepared, therefore a specific collection date (usually one day before the function date) will be given for late bookings.

3. If the function takes place during the week, items hired must be returned by no later than 17:00 two days after the function date.

4. If the function takes place over a weekend, the items hired must be returned by no later than 17:00 on the Monday following the function. Late returns will be charged at 30% of the rental fee per day for the first two days. Thereafter, the full hiring amount will be charged per week.

5. A deposit must be paid at your earliest convenience in order to secure your booking.

6. The deposit shall be refunded by means of electronic transfer by no later than 4 working days after all items have been returned.

7. Items are to be returned in its original packaging as most of the packaging has been designed to prevent breakage during transport. A replacement fee will be charged for lost packaging (crates, plastic dishes, boxes, etc.).

8. A breakage/replacement fee is payable in the event of any breakage of or damage to the items. All breakage/replacement fees shall be deducted from the deposit.

9. If the value of the breakages amounts to more than the deposit paid, the customer will be held liable to pay the outstanding balance in full within 48 hours of the hired items being returned.

Cancellation Policy

Considering that all the items listed in your quote are set aside for a certain weekend and that our time is committed to the preparation thereof and/or the setup of your wedding, you will forfeit the full amount pertaining to decor and setup fees in the event of cancellation after the provided date.